We recently ran a usability study in the U.K. where one user was attempting the following task: "Does Siemens have any special deals on washing machines?" Without much trouble, the user arrived at this homepage for Siemens Appliances in the U.K.: User task: "Does Siemens have any special deals on washing machines?" What do you think? Could the
Changing the color and adding a checkmark to buttons on a selection screen communicates that the system has registered the user’s choices (left). Progress indicators reassure the user that a longer wait is normal, and that the system is still working (right). Your browser does not support the video tag. In this video clip from our mobile
Any time users must pause to consider the differences between categories, the interface is making them work too hard. When this happens, it’s often a symptom of bad navigation design or of structural issues with the information architecture of your entire site. Organizations with many divisions and types of content must also remember that people
Wizards: Definition and Design Recommendations
The Microsoft page below also changes the information displayed on the screen as the user enters information — but, in this example, the fields stay the same, while inline error messages or explanations appear as the user progresses. Technically, this page is a form and not a wizard — the steps of the process are not modified by the actions
Toggle-Switch Guidelines
If immediate results are not achievable or seem ill-suited, an alternative (i.e. radio buttons or a single checkbox — see chart above) should be used instead. If you’re considering including toggles in long forms where other types of form fields are present, and users will need to click a Submit button for other changes to take effect
Modal & Nonmodal Dialogs: When (& When Not) to Use Them
In the case of Zillow.com, a real-estate website, users can browse property listings without having an account or real-estate agent. However, when they attempt to contact an agent for a listing, the site displays a modal dialog asking them whether they already have an agent. This information is not critical to the immediate next step (contacting
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
usability insights from sun microsystem's 1997 web design
Freewheeling Freelancers will Dominate the Future Jobs Market
Freelancers are at particular risk of exploitation from employers. In some cases, the scope of their work can be increased with no new pricing negotiations, they could be left waiting for weeks to be paid, and they typically don’t enjoy the same health or retirement benefits that in-house staff receives as standard. Moreover, online
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
Service Blueprinting in Practice: Who, When, What
Our research showed that practitioners most commonly associate service blueprints with an artifact, an exercise or framework, or a collaborative tool. Additionally, service blueprints are used throughout the product-design process, from planning research to implementation. Practitioners found that service blueprints create alignment and
5 Steps to Creating a UX-Design Portfolio
As designers we often generate many candidate solutions for a single problem and ultimately choose only one. In this process, many great ideas are left on the cutting-room floor. As you’re writing your case studies, include candidate solutions and explain the thought process behind the designs. Hiring managers want to know that you’ll be able
Dot Voting: A Simple Decision-Making and Prioritizing Technique in UX
The more important a decision is, the more imperative it is to get educated votes. Give participants time ahead of the voting session to do their research. For example, if developers will vote on technical feasibility, they should have time to dig into APIs or existing code before casting their vote. This approach ensures that the voting is not
The User Experience of Customer-Service Chat: 20 Guidelines
In a longer conversation, one user asked a Purple representative about the company’s return policy and got an answer after 2 minutes. He commented “I could get that answer from everywhere, so it bothers me that it took so long for him to give me that answer. Even though it was just two minutes, it felt like a long time just waiting staring at
usability insights from sun microsystem's 1997 web design
How to use Screening Questions to Select the Right Participants for User Research
If there are specific categories of people you need to exclude from the study, an open-ended question will be better than a multiple-choice one with answers that list the excluded categories. For example, unless your design is for expert users, it’s best to exclude those whose job relates to the design you are evaluating, because their
Decision Making in the Ecommerce Shopping Cart: 4 Tips For Supporting Users
The shopping cart is not the only part of the ecommerce site that needs to support decision-making, but it is a frequently overlooked one. Websites should allow users to store future purchases in their carts too. Some people shop one day and pay a few days later, after they decide. It's not necessary to make saving the cart a user action to
Mobile's New Power Couple: PWA and AMP
Soon, everyone got on board and organizations began creating mobile versions of their site. However, inefficient and clunky infrastructure left users dependent on their desktop. Finally, the mobile web reached a point of maturation with the creation of Responsive Web Design. Using the same code for desktop and mobile and controlling for
International Study by WP Engine Reveals Enterprise Investment Lags Today's Mobile-First Consumer
For those who integrate AMP with WordPress and Adobe, respondents cited strong integrations and ease of use as the main benefits. However, WordPress users also called out site performance improvements including site loading speed and SEO impact as main reasons why WordPress works best with AMP. For those using PWAs, more people are building with
WP Engine Named A Best Place to Work in Technology for 2019 .
When it comes to facilitating a truly enjoyable and productive workplace, it takes more than just the promise of perks and ping pong. Employees want their workplaces to reflect what they value and expect out of the company they work for: trustworthiness, morality, and the opportunity to grow both in their role and as an individual. For companies
Legal aspects of outsourced software development in Ukraine: Key highlights
Regardless of its type and business focus, every IT company requires a healthy legal framework for maintaining effective partnerships with clients overseas. Clients, on the other hand, want to make sure that there will be no legal obstacles when they choose to partner with a service provider in Ukraine. Thus, one of the drivers of the IT industry
Is Ukraine safe for software development outsourcing? – Part 2 – Business Climate and Reforms
Despite the conflict and post-soviet legacy, Ukraine is showing signs of stabilization and prosperity, and it is hitting its target for 3.5% GDP growth in 2018. Inflation is going down and is estimated to normalize under 6% by 2019. A large share of the profit growth can be tributed to the development of the IT industry. It is one of the most
The Rise of Data Science in Aviation: How to Unlock Hidden Value
We’ve built a pipeline: from the moment when the logs come from the equipment to the moment when they are completely analyzed, processed, and stored in the data warehouse. Our Data engineers are working on ensuring longevity of the equipment. They have improved the system of timely replacing devices and reducing the number of not-fault-founds
Service Blueprints: Definition
Similar to how a user’s emotion is represented throughout a customer-journey map, employees’ emotions can be represented in the blueprint. (Emotion is shown through the green and red faces in the example below.) Where are employees frustrated? Where are employees happy and motivated? If you already have some qualitative data regarding points
usability insights from sun microsystem's 1997 web design
Cards: UI-Component Definition
Card layouts are less scannable than lists. A standard vertical list view (in which each item occupies a new row in the layout, and may still contain mixed media such as an image, title, summary, and so forth) is more scannable than cards because the positioning of the individual elements is fixed in size and more predictable for the eye. Thus
Accordions for Complex Website Content on Desktops
Another situation in which accordions are helpful is when the information is restricted to very small spaces, such as on mobile devices. On small screens people often stop scrolling before reaching the end of an extremely long page. If the page has several loosely related pieces of information, users often cannot guess if the information in which
Usability Insights From Sun Microsystem’s 1997 Web Design | The 3 Biggest Threats Healthcare Data Security is Facing Right Now
The 3 Biggest Threats Healthcare Data Security is Facing Right Now
m
The supply chain is no longer a stranger to cyber threats. As the healthcare industry heavily relies on cloud-based systems, third-party service providers, and vendors in the supply chain. The organizations also realize the risk of supply chain attacks. Hackers can compromise third party goods and services to steal private data, install malicious
What does the WPA2 vulnerability mean for IoT?
ilikpaev
KRACK shows us we are now living in the new age of exposure. It is a combination of a world of devices that either can’t be updated or cannot have any security software running on them. Since we can’t stop using smartphones, remove all the smart TVs, take away the connected healthcare unit, or remove the quality control sensors from the
In Mark Zuckerberg We Trust? The State and Future of Facebook, User Data, Cambridge Analytica, Fake News, Elections, Russia and You
stavrov
Not everything is Facebook’s fault, according to Facebook. Mark places some of the onus ofresponsibility on Facebook userswho didn’t read the ToS, manage their data settings or fully understand what happens when you put your entire life online. In his view, and it’s a tough pill to swallow, no one forced users to take a personality
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
usability insights from sun microsystem's 1997 web design
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
A 60-Second Trailer of the 60-Day Report on Cybersecurity
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability to damage portions of our internal infrastructure
A 60-Second Trailer of the 60-Day Report on Cybersecurity
gorbatenko
She explained that the original design of the Internet was driven more by considerations of interoperability rather than security, and as a result we are now faced with almost insurmountable issues. Some examples include online criminals who steal our information, mass bandits who have the ability to damage portions of our internal infrastructure
A 60-Second Trailer of the 60-Day Report on Cybersecurity
Neborskaya
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
A 60-Second Trailer of the 60-Day Report on Cybersecurity
danilovs
Melissa Hathaway came across our radar recently when President Obama tasked the former Bush administration aide with leading a 60-day review of Bush’s Comprehensive National Cybersecurity Initiative; a largely classified, purported $30 billion, multi phase plan to address cybersecurity issues that Hathaway was involved in developing. The
Fortune Names WP Engine a Best Place to Work in 2018 .
At WP Engine, we believe our people are the core of every success, award, milestone and every achievement. That’s because employees who truly feel empowered and validated by their workplace are energized to delight and inspire the customer in every interaction. When new employees walk through the door on the first day, they’re encouraged to be
usability insights from sun microsystem's 1997 web design
WP Engine All Hands Spring 2019: US
Last week, WP Engine employees from all over the U.S. came together at our Austin headquarters for the first biannual All-Hands event of 2019. All Hands is a two-day event in which employees from other offices and teams around the country get the chance to collaborate and strategize with one another. This year’s theme was “Boldly Go” in
WP Engine CEO Heather Brunner Named DivInc Executive of the Year
WP Engine CEO Heather Brunner has been named Executive of the Year by DivInc, the first tech pre-accelerator in Texas focused on championing diversity within the startup ecosystem. Their mission is to empower people of color and women entrepreneurs and help them overcome barriers to building successful high growth businesses by providing them with