Service Blueprinting in Practice Who When What

Service Blueprinting in Practice: Who, When, What
Service Blueprinting in Practice: Who, When, What

Service blueprints map out the relationship between various service components (people, processes, and props) and customer touchpoints. The process of creating a service blueprint is just as beneficial as the output (the artifact itself). Service blueprinting, as a process, fosters communication with crossfunctional teams, creates alignment on intangible services, and gives teams a sense...






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