Minimize the Need for Customer Service to Improve the Omnichannel UX

Minimize the Need for Customer Service to Improve the Omnichannel UX
Minimize the Need for Customer Service to Improve the Omnichannel UX

Over the last few decades, organizations have evolved tremendously in how they deliver products and services to customers. Not long ago, there were only a handful of ways to interact with an organization: visit its brick-and-mortar location (in fact, we used to simply call this a “location, ” without the need for a modifier),...






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Minimize the Need for Customer Service to Improve the Omnichannel UX | Understanding Today’s IT Hierarchy

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